"I'm Not Made for This"
It's a phrase we hear often. And yet, it's not a question of intelligence or age. It's a question of support.
Digital technology has entered our lives very quickly. In just a few years, taxes are done online, medical appointments are made online, family photos are exchanged on the phone. No one really had time to learn. And for many, the line between "I can manage" and "I'm completely stuck" is thin.
In France, 8 million people don't use the Internet. And among those who do, a large majority regularly find themselves stuck without knowing who to ask for help. It's not shameful. It's simply a reality that no one addresses clearly.
At nexIT, we offer human, patient and non-judgmental digital assistance in Le Mans and Sarthe. Not to turn you into an expert. Just so that digital becomes something you master — at your own pace.
Who is Our IT Help in Le Mans For?
People Who Never Really Learned
You've had a computer for years but you only use a few functions. You're afraid of "breaking something" by clicking in the wrong place. You avoid certain sites because you don't understand how they work.
That's exactly what we're here for.
Seniors Who Want to Stay Independent
67% of people aged 75 and over are in a situation of digital illiteracy according to INSEE. This figure hides thousands of people who would like to use the Internet to stay in touch with their grandchildren, manage their administrative procedures or simply read the news — but who have no one to show them how, at their own pace, without feeling judged.
People Who Have a New Phone or Computer
You just got a new smartphone or a new computer. Everything has changed, nothing looks like before. Menus are different, apps have moved, and your old provider no longer exists. We can help you find your bearings again.
Families Who No Longer Know How to Help
You've tried to explain to your parents how to do their online procedures. But between your obligations and their frustration, it went badly. We'll take care of it for you — with the patience that family proximity sometimes makes difficult.
What We Actually Do
Home Assistance
We come to your home in Le Mans or Sarthe. We look together at where you are, what's blocking you, what you need. No technical jargon. We work from your real situation.
Introductory Workshops
In small groups or individually, we organize workshops to learn the basics:
- Safely browsing the Internet — finding reliable information, avoiding traps
- Using your email — sending and receiving messages, attaching photos
- Online administrative procedures — impots.gouv.fr, ameli.fr, vehicle registration, CAF
- Your smartphone in daily life — WhatsApp, video calls, photos, calendar
- Recognizing scams — how not to get trapped
Troubleshooting and Configuration
Is your computer slow? Did you receive a worrying warning message? Your printer no longer works? Your Internet connection is temperamental?
We intervene, solve the problem, and explain what happened — so you understand and are less worried next time.
Regular Follow-up
Some people need a regular presence — an hour a month to take stock, answer new questions, and move forward at a calm pace. That's quite possible.
What Distinguishes Us from a Simple IT Troubleshooter
A technician repairs your computer and leaves. You still don't really know what happened, and the next time something goes wrong, you're stuck again.
Our approach is different. We are digital mediators in the full sense: our goal isn't to solve your problems indefinitely. It's to give you the keys so you become increasingly independent — and we intervene less and less often, because you've learned.
We explain what we do while we're doing it. We answer your questions without ever mocking. We adapt to your speed, not ours.
Questions We're Often Asked
"I'm too old to learn." No. People aged 80 and over learn to use their smartphone or do their online procedures with us. The only condition is wanting to try. Age is not an obstacle.
"I'm afraid of breaking something." It's the most common fear. And it's understandable. But a computer or phone doesn't "break" because you click in the wrong place. At worst, you close a window and start again. We teach you to navigate without that fear.
"Is it going to be complicated?" We start from where you are. If you don't know how to turn on your computer, we start there. There's no stupid question. There's no minimum level required.
"How much does it cost?" Contact us for a free initial consultation. We'll explain the available options and find together what fits your situation and budget.
You're Not Alone Facing Digital Technology
In France, the State has deployed 4,000 digital advisors across the territory to fight digital illiteracy. That's how recognized and seriously taken the problem is.
In Le Mans and Sarthe, nexIT is one of the actors offering this local support. We know the area, we travel, and we take our time.
Technology should be a tool that simplifies your life — not a source of stress and exclusion. That's our mission.
Contact Us for an Initial Discussion
Are you stuck on something? Do you want to learn to use your phone or computer? Are you looking for someone patient and available in Le Mans?
Call us or write to us. We'll respond simply, without jargon, and find together the best way to help you.
nexIT — Digital mediator in Le Mans, IT assistance for everyone in Sarthe.
Contact usDiscover our IT support services